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CCIE Voice

Updated:  12/19/2013

The CCIE Voice Written exam is no longer available and has been replaced by the CCIE Collaboration Written exam (400-051).  


CCIE Voice Required Exams

There are no explicit prerequisites before being allowed to take the CCIE Voice Written exam.  However, you must pass both of the following components to obtain the CCIE Voice certification:
  1. CCIE Voice Written Exam (350-030 CCIE Voice Written)
  2. CCIE Voice Lab Exam (350-030 CCIE Voice Lab
Note:  You must pass the CCIE Voice Written exam before you will be allowed to schedule an attempt at the CCIE Voice Lab exam.

CCIE Voice Written Books and Videos

Cisco Press Books




  1. Cisco QOS Exam Certification Guide (IP Telephony Self-Study)
  2. Cisco CallManager Fundamentals
  3. Cisco Catalyst QoS: Quality of Service in Campus Networks (paperback)
  4. End-to-End QoS Network Design: Quality of Service in LANs, WANs, and VPNs
  5. Cisco IP Telephony (CIPT) (Authorized Self-Study)
  6. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization
  7. Cisco Voice Gateways and Gatekeepers
  8. Configuring CallManager and Unity: A Step-by-Step Guide
  9. Deploying Cisco Voice over IP Solutions
  10. Troubleshooting Cisco IP Telephony
  11. Voice over IP Fundamentals
  12. Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security (paperback)
  13. SIP Trunking
  14. Cisco IP Communications Express: CallManager Express with Cisco Unity Express
  15. Cisco Unified Presence Fundamentals
Online Resources
  1. QoS Introduction
  2. Catalyst 3750 QoS Configuration Guide 
  3. QoS 3.3 SRND
  4. H.323 Introduction
  5. MGCP Introduction
  6. SIP Introduction
  7. Understanding and Troubleshooting Echo Problems
  8. Voicemail Integration
  9. Cisco CallManager Introduction
  10. Unified Communications Manager SRND 7.x
  11. Unified Communications Manager Features & Services 7.x
  12. Unified Call Manager Express Admin Guide
  13. Call Manager Express SRND
  14. Unity 7.x Training Videos @ www.ciscounitytools.com
  15. Unified Contact Center Express SRND 7.x
  16. Unified Contact Center Express, Getting Started with Scripts
  17. Cisco Unified Presence Introduction
  18. Cisco Unified Presence SRND 7.x
  19. Cisco Unity Install and Upgrade Information
More Resources
  1. Vik Malhi's Take On CCIE Voice Written
  2. Cisco:  CCIE Voice Written Exam Study/Learn
  3. Self-Study Resources From Cisco Press
CCIE Voice Written Blueprint Topics

Cisco CCIE Voice Written Blueprint

1.00    Infrastructure Protocols   
1.01    DNS   New!
1.02    TFTP   New!   
1.03    NTP   New!   
1.04    Power over Ethernet   
1.05    Voice and Data VLAN   
1.06    Troubleshooting Infrastructure Protocols   

2.00    Telephony Protocols [ Free Study Guide ]  
2.01    SCCP   
2.02    MGCP   
2.03    SIP   
2.04    H323 and RAS   
2.05    IP Voice Signal Interconnect (CUBE)   
2.06    RTP & cRTP   
2.07    Analog Signalling (FXS/FXO/E&M/CAMA)   
2.08    Digital Signalling (T1/E1. PRI/CAS, CCS vs. CAS)   
2.09    IOS Dial-peer and Digit Manipulations   
2.10    Troubleshooting Telephony Protocols   

3.00    Cisco Unified Communications Manager (CUCM)   
3.01    Device Registration   
3.02    Device Settings [change background]   
3.03    Device Redundancy   
3.04    Codec Selection   
3.05    CUCM Call Features   
3.06    Dial Plan   
3.07    Media Resources   
3.08    CUCM Applications (EM, AC, IPMA)   
3.09    CUCM CTI Integration   
3.10    CUCM Serviceability and OS Administration   
3.11    CUCM Disaster Recovery   
3.12    Troubleshooting CUCM [packet capture]  

4.00    IOS IP Telephony   
4.01    CUCME   
4.02    SRST   
4.03    CUE   
4.04    CUCME Call Features   
4.05    IOS Based Call Queueing   
4.06    IOS Media Resources   
4.07    Troubleshooting IOS IP Telephony   

5.00    QoS   
5.01    Link Efficiency: LFI, MLPPP, FRF.12, cRTP, VAD   
5.02    Classification and Marking   
5.03    Congestion Management: Queuing   
5.04    CAC: RSVP, GK   
5.05    Traffic Policing and Shaping   
5.06    LAN QoS   
5.07    Troubleshooting QoS   

6.00    Unified Messaging   
6.01    Integration   
6.02    MWI   
6.03    Call Handlers   
6.04    VPIM   
6.05    Troubleshooting Unified Messaging   

7.00    UCCX   
7.01    Integration   
7.02    ICD Functions   
7.03    Scripting   
7.04    Troubleshooting UCCX   

8.00    Presence   
8.01    Presence Components   
8.02    CUPS Administration   
8.03    CUPC   
8.04    Troubleshooting Presence   

9.00    UC Security   
9.01    DHCP Snooping   
9.02    OS Hardening   
9.03    Phone Authentication and Encryption   
9.04    TCP/UDP Port List   
9.05    Firewalls and NAT   
9.06    Troubleshooting UC Security   

10.00    Application Protocols   
10.01    IP Multicast   
10.02    Video   
10.03    Fax and Modem   
10.04    Troubleshooting Application Protocols   

11.00    Operations and Network Management   
11.01    UC Product Upgrade Management