Just Released - CIPTV1, 3rd Edition - 300-070 CCNP Collaboration Exam Learning Guide

By Akhil Behl, Berni Gardiner,
Joshua Samuel Finke

Now fully updated for Cisco’s new CIPTV1 300-070 exam Implementing Cisco IP Telephony and Video, Part 1(CIPTV1) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches essential knowledge and skills for building and maintaining a robust and scalable Cisco Collaboration solution.

The authors focus on deploying the Cisco Unified Communications Manager (CUCM), CUCM features, CUCM based call routing, Cisco IOS Voice Gateways, Cisco Unified Border Element (CUBE), and Quality of Service (QoS).

They introduce each key challenge associated with configuring CUCM, implementing gateways and CUBE, and building dial plans to place on-net and off-net calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs). They show how to implement conferencing and other media resources, and prepare you to apply QoS features for voice and video.

Each chapter opens with a topic list that clearly identifies its focus, ends with a quick-study summary of key concepts, and presents review questions to assess and reinforce your understanding. The authors present Cisco best practices, and illustrate operations and problem solving via realistic examples.

This guide is ideal for all certification candidates who want to master all the topics covered on the CIPTV1 300-070 exam.

The official book for Cisco Networking Academy’s new CCNP CIPTV1 course includes all new Learning@ Cisco CIPTV1 e-Learning course content:
  • Covers CUCM architecture, deployment models, and tradeoffs
  • Walks through bringing CUCM online, deploying endpoints, and setting up users
  • Explains how to create a solid IP Phone foundation for advanced services
  • Covers dial plan elements, design, and implementation
  • Reviews key call routing elements
  • Explains digit manipulation
  • Shows how to control user access
  • Discusses audio/video resources and videoconferencing
  • Covers QoS tools and preferential call handling
  • Explains external connections via Cisco IOS Voice Gateways and CUBE
  • Streamlines review with clear summaries, assessment questions, and objectives

Book Review: CIPTV2 (300-075) Implementing Cisco IP Telephony and Video, Part 2 - CIsco Press Foundation Learning Guide

CIPTV2, 300-075 Guide
Alex Hannah, Akhil Behl
Cisco Press
iconRecently, I wrote a post entitled, "Easily Upgrade CCNP Voice to CCNP Collaboration".  When I drafted that title, I was thinking about the number of steps involved to migrate a CCNP Voice to a CCNP Collaboration certification.  In my mind, this was indeed "easy" - it's just one single exam (300-075)!  I immediately received feedback that this exam was not "easy" in any way - in fact, it was difficult to study for it due to the lack (at the time) of a Cisco Press authorized self-paced learning tool.  There is a tremendous amount of information available - but how to pull it all together to really prepare effectively?
4.5 out of 5
Self-Study Resource

So, like many others, I was eager for the release of the the official self-study foundation learning guide "Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)" by Cisco Press on March 24, 2016.

I had already spent hours scouring the web to find resources that I thought would help me prepare for this exam (CIPTV2 300-075) based on the exam blueprint that had been released by Cisco.   However, even though I found tons of information on the topics listed, I still felt as though the blueprint was broad enough that it would be difficult to prepare fully for each topic listed.   Simply put, what will I be tested on?

Cisco Press states that "as an Authorized Self-Study Guide, this book fully reflects the content of Cisco's official CIPTV2 course."  As long as the 300-075 exam fully reflects the content of the official CIPTV2 course, I'll be in good shape.

Read on for my full review of "Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)" in specific preparation to take the exam that migrates my CCNP Voice to CCNP Collaboration, 300-075.

Easily Upgrade CCNP Voice to CCNP Collaboration

CIPTV2 by Alex Hannah
iconI've noticed that a lot of people with the CCNP Voice certification do not entirely understand how it relates to the CCNP Collaboration certification or how it can be used to easily obtain the CCNP Collaboration certification.

Cisco has thankfully provided a migration path that let's the effort used to get your CCNP Voice not go to waste.  It's straightforward and only 1 test!  So, don't wait and slap a new paint job on that slightly dull CCNP Voice and drive off the lot with a new CCNP Collaboration!

If you didn't complete the CCNP Voice certification previously, check out the CCNP Collaboration Migration Tool.  You may be surprised to see that it's not as hard as you thought!

Why get the CCNP Collaboration Certification if I have CCNP Voice?

The CCNP Voice certification is categorized as a "Retired Certification" by Cisco.  It does not encompass all of the current technologies that are included in the CCNP Collaboration certification and as a result does not hold the value that the CCNP Collaboration certification contains.

Call Classification: OnNet vs OffNet

Call Classification in Cisco Unified Communications Manager (CUCM) is the practice of labelling a call to be either "OnNet" or "OffNet".   This is also a topic that you should understand well if you are pursuing CCNA Collaboration or CCNP Collaboration certifications.  You could go into quite a bit of depth when researching the various features and interactions related to Call Classification, but my goal with this post is provide some useful reference material and get your studies off in the right direction.

Why is Call Classification important?   It has direct impact on the features listed below:

  • Directory Number Call Forward Settings:  Forwarding paths are configured differently for OnNet calls (Ex., Forward Busy Internal) and OffNet calls (Ex., Forward Busy External).  Internal calls can be forwarded to a manager or team member while OffNet calls are preferred to forward to voicemail when the party is unavailable.
  • Drop Conference When No OnNet Party Remains:  A toll fraud feature, this requires that an internal party be on a conference to ensure that the conference stays open.  
  • Toll Fraud Control (Block OffNet to OffNet Transfer):  Another toll fraud feature, this prevents you from forwarding your friend's calls to their family member in Costa Rica.  I'm sure that she's a nice lady, but your company shouldn't be paying for your friend's calls.

Cisco UC Call Recording with MediaSense

Cisco's MediaSense, introduced in 2011, is their solution for multimedia capture, streaming and recording.

This article provides a brief overview of the solution, describes the MediaSense deployment models and gives information on how to improve upon the free user interface that Cisco provides with MediaSense at no additional cost.  Cisco also provides extensive design, installation and upgrade, configuration, maintenance and troubleshooting resources online.  While this article is focusing specifically on call recording and the "Search and Play" interface, all characteristics and features of MediaSense can be explored in the design guide.

Let's start with some call recording history first…

History of Cisco UC Call Recording

Before 2011, the only way to record phone calls in the Cisco IP telephony environment was to use one of several 3rd party products. Most of these solutions used “SPAN-based” recording.  When SPAN (Switched Port Analyzer) is enabled on a switch port (or VLAN), the switch copies all network packets to another port where a recording solution detects the VoIP packets stores them as audio files.

Most Useful Cisco UC Resources (A Crowdsourcing Effort)

We all have our own bookmarks, favorites and "hidden Internet gems" that we have found indispensable in doing our jobs.  I'm calling out to all of the voice engineers to share what you find to be the most useful resources on the net!

Just share in a comment and I'll categorize below.  Thanks ahead of time for your contribution!

CCIE Collaboration Written Self-Evaluation Tool

Self-Evaluation Tool
As you study for the CCIE Collaboration Written exam, determining "what" to study can be daunting sometimes given the number of items listed in the blueprint.  I mean, where do you start?

I've always thought that you should target your weakest CCIE Collaboration topics first.  That way, you'll never be completely clueless about a given question (or task) on the lab.  But, how do you determine what your weak topics are?  And how do you know when your weakest topics aren't the weakest anymore?

Self-Evaluation - How Prepared Am I for the CCIE Collaboration Written?

I've created the spreadsheet below to help you grade your progress on each topic as you progress through your studies.  Feel free to copy it and use it for your own purposes.  

14 Fun Facts about CUCM 10.x Hunt Pilots and Native Call Queuing

she loves call queuing
She Loves Call Queuing
Lately, I've had a lot of talk about how the new features in CUCM 9.x/10.x related to hunting and native call queuing can enhance user experience within existing call flows.  But, nothing in life is free.

Cisco provides many limits and recommendations related to the use of hunt pilots and native call queuing that could potentially blow your super-fantastic-end-of-the-world design out of the water.  Much of what is listed below would not be learned by just playing around with the new call queuing feature - it's very much worth the time to read through the "additional information" link at the bottom of this post.

Below is a list of the fun facts related to native call queuing and hunt pilots in CUCM 10.x that I've been able to gather thus far.