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CCIE Collaboration Written

CCIE Collaboration Written Exam [400-051]

CCIE Collaboration Quick Reference
CCIE Collaboration
Quick Reference
The CCIE Collaboration written exam contains approximately 100 questions (+/- 10) and is scheduled for 2 hours.  The current cost is $400 USD - per attempt and is administered in a monitored testing facility.

Per Cisco, the CCIE Collaboration written exam "validates an engineer’s ability to deploy collaboration systems and services that increase user productivity, improve the customer experience and provide a seamless user experience".  Below, please pay close attention to the blueprint topics and the changes from the CCIE Voice written blueprint.

Blueprint Changes Since CCIE Voice Written v3.0

See this document to see all high level blueprint changes from the CCIE Voice certification to the CCIE Collaboration certification.  The table below shows only changes to the CCIE Collaboration written exam.

Topics Removed from
CCIE Collaboration
Topics Added to
CCIE Collaboration Written
DHCP Snooping
Virtualization in UC Solutions
OS Hardening
Common TCP/UDP Ports
ILS/URI Dialing


Cisco Jabber

CCIE Collaboration Required Exams

There are no explicit prerequisites before being allowed to take the CCIE Collaboration Written exam.  However, you must pass both of the following components to obtain the CCIE Collaboration certification:
  1. CCIE Collaboration Written Exam (400-051 CCIE Collaboration Written)
  2. CCIE Collaboration Lab Exam (400-051 CCIE Collaboration Lab
Note:  You must pass the CCIE Collaboration Written exam before you will be allowed to schedule an attempt at the CCIE Collaboration Lab exam.

CCIE Examination Retake Policies

The following retake policies go into effect August 2nd, 2014 and will be enforced by Cisco at that time. 

Retake Policy
Candidates that fail any CCIE/CCDE written exam must wait (15) calendar days beginning the day after your attempt before re-attempting the exam.
Attempt 2: (30) Days
Attempt 3-5: (90) Days
Attempt 6+: (180) Days
Maximum Retakes
Any CCIE/CCDE written exam may only be attempted (4) times within a single calendar year, regardless of passing or failing the exam.
Driven by retake policy.

Full Details


CCIE Collaboration Training

There are several options available if you're interested in obtaining CCIE Collaboration training.  The list below contains the best options available (in my opinion).
  1. INE: Instructor - Mark Snow: Self-paced Video Training and Bootcamps Available
  2. iPexpert & Proctor Labs: Instructor - Andy Vassar : CCIE Collaboration Blended Learning Solution (Self-Study)
  3. CollabCert: Instructor - Vik Malhi : CCIE Collaboration ILT; CCIE Collaboration Bootcamp

CCIE Collaboration Written Preparation Books and Videos

Cisco Press Books

  1. Cisco QOS Exam Certification Guide (IP Telephony Self-Study)
  2. Cisco CallManager Fundamentals
  3. Cisco Catalyst QoS: Quality of Service in Campus Networks (paperback)
  4. End-to-End QoS Network Design: Quality of Service in LANs, WANs, and VPNs
  5. Cisco IP Telephony (CIPT) (Authorized Self-Study)
  6. Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization
  7. Cisco Voice Gateways and Gatekeepers
  8. Configuring CallManager and Unity: A Step-by-Step Guide
  9. Deploying Cisco Voice over IP Solutions
  10. Troubleshooting Cisco IP Telephony
  11. Voice over IP Fundamentals
  12. Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security (paperback)
  13. SIP Trunking
  14. Cisco IP Communications Express: CallManager Express with Cisco Unity Express
  15. Cisco Unified Presence Fundamentals

Online Resources

  1. QoS Introduction
  2. Catalyst 3750 QoS Configuration Guide 
  3. QoS 3.3 SRND
  4. H.323 Introduction
  5. MGCP Introduction
  6. SIP Introduction
  7. Understanding and Troubleshooting Echo Problems
  8. Voicemail Integration
  9. Cisco CallManager Introduction
  10. Cisco Collaboration SRND 9.x
  11. Unified Communications Manager Features & Services 9.1(1)
  12. Unified Call Manager Express System Admin Guide
  13. CallManager Express SRND
  14. Unity 9.x Training Videos (Select Cxn 9.x)
  15. Unified Contact Center Express SRND 9.0(1)
  16. Unified Contact Center Express, Programming Guides
  17. Cisco Unified Presence Introduction
  18. CCIE Collaboration Lab Equipment and Software List

CCIE Collaboration Written Self-Evaluation Tool

Self-Evaluation Tool
This tool is created within Excel as a spreadsheet that provides a "score card" within which you can keep track of your knowledge level of each topic on the exam.  

Knowing your weaknesses is an important part of your study plan.  This tool will let you determine and track the topics that you should receive more attention.  With this knowledge, you should never be completely unprepared for any topic on the blueprint.

More information about the self-evaluation tool can be found here.

CCIE Collaboration Written Blueprint Topics

The CCIE Collaboration Written Blueprint is broken into the following eight main sections. 
  1. Cisco Collaboration Infrastructure [10%]
  2. Telephony Standards and Protocols [15%]
  3. Cisco Unified Communications Managers [25%]
  4. Cisco IOS UC Applications and Features [20%]
  5. Quality of Service and Security in Cisco Collaboration Solutions [12%]
  6. Cisco Unity Connection [8%]
  7. Cisco Unified Contact Center Express (UCCX) [4%]
  8. Cisco Unified IM Presence [6%]

Cisco Collaboration Infrastructure

  • UC Deployment Models
  • User Management
  • IP Routing in Cisco Collaboration Solutions
  • Virtualization in Cisco Collaboration Solutions
    • UCS
    • VMware
    • Answer Files
  • Wireless in Cisco Collaboration Solutions
  • Network Services
    • DNS
    • DHCP
    • TFTP
    • NTP
    • CDP/LLDP
  • Power over Ethernet
  • Voice and Data VLAN
  • IP Multicast
  • IPv6

Telephony Standards and Protocols

  • SCCP
    • Call Flows
    • Call States
    • Endpoints types
  • MGCP
    • Call Flows
    • Call States
    • Endpoints types
  • SIP
    • Call Flows
    • Call States
    • SDP
    • BFCP
  • H323 and RAS
    • Call Flows
    • Call States
    • Gatekeeper
    • H.239
  • Voice and Video CODECs
    • H.264
    • ILBC
    • ISAC
    • LATM
    • G.722
    • Wide band

Cisco Unified Communications Manager

  • Device Registration and Redundancy
  • Device Settings
  • Codec Selection
  • Call Features
    • Call Park
    • Call Pickup
    • BLF Speed Dials
    • Native Call Queuing
    • Call Hunting
    • Meet-Me
  • Dial Plan
    • Globalized Call Routing
    • Local Route Group
    • Time of Day Routing
    • Application Dial Rules
    • Digit Manipulations
  • Media Resources
    • TRP
    • MoH
    • CFB
    • Transcoder/MTP
    • Annunciator
    • MRG/MRGL
  • CUCM Mobility
    • EM/EMCC
    • Device Mobility
    • Mobile Connect
    • MVA
  • CUCM Serviceability and OS Administration
    • Database Replication
    • CDR
    • Service Activation
    • CMR
  • CUCM Disaster Recovery
  • ILS/URI Dialing
    • Directory URI
    • ISL Topology
    • Blended Addressing
  • Call Admission Control
    • RSVP
    • SIP Pre-conditions
  • SIP and H323 Trunks
    • SIP Trunks
    • H.323 Trunks
    • Number Presentation and Manipulation
  • SAF and CCD
  • Call Recording and Silent Monitoring

Cisco IOS UC Applications and Features

    • SCCP Phones Registration
    • SIP Phones Registration
    • SNR
  • SRST
    • CME-as-SRST
    • MGCP Fallback
    • MMOH in SRST
  • CUE
    • AA
    • Scripting
    • Voiceview
    • Web Inbox
    • MWI
    • VPIM
  • IOS Based Call Queuing
    • B-ACD
    • Voice huntgroups
    • Call Blast
  • IOS Media Resources
    • Conferencing
    • Transcoding
    • DSP Management
  • CUBE
    • Mid-call signaling
    • SIP profiles
    • Early/Delayed offer
    • DTMF interworking
    • Box-to-Box Failover/Redundancy
  • Fax and Modem Protocols
  • Analog Telephony Signaling
    • Analog Telephony Signaling Theories (FXS/FXO)
    • Caller ID
    • Line Voltage Detection
    • THL Sweep
    • FXO Disconnect
    • Echo
  • Digital Telephony Signaling
    • Digital Telephony Signaling Theories (T1/E1, BRI/PRI/CAS)
    • Q.921 and Q.931
    • QSIG
    • Caller ID
    • R2
    • NFAS
  • IOS Dial-Plan
    • Translation Profile
    • Dial-peer Matching Logics
    • Test Commands
  • IOS Accounting

Quality of Service and Security in Cisco Collaboration Solutions

  • QoS: Link Efficiency (e.g. LFI, MLPPP, FRF.12, cRTP, VAD)
  • QoS: Classification and Marking
    • Voice vs Video Classification
    • Soft Clients vs Hard Clients
    • Trust Boundaries
  • QoS: Congestion Management
    • Layer 2 Priorities
    • Low Latency Queue
    • Traffic Policing and Shaping
  • QoS: Medianet
  • QoS: Wireless QoS
  • Security: Mixed Mode Cluster
  • Security: Secured Phone Connectivity
    • VPN Phones
    • Phone Proxy
    • TLS Proxy
    • 802.1x
  • Security: Default Security Features
  • Security: Firewall Traversal
  • Security: Toll Fraud

Cisco Unity Connection (CUC)

  • CUCM and CUCME Integration
  • Single Inbox
  • MWI
  • Call Handlers
  • CUC Dial-plan
  • Directory Handlers
  • CUC Features
    • High Availability
    • Visual Voicemail
    • Voicemail for Jabber
  • Voicemail Networking

Cisco Unified Contact Center Express (UCCX)

  • UCCX CTI Integration
  • ICD Functions
  • UCCX Scripting Components

Cisco Unified IM Presence

  • Cisco Unified IM Presence Components
  • CUCM Integration
  • Cisco Jabber
  • Federation
  • Presence Cloud Solutions
  • Group Chat and Compliance


  1. Thanks for gathering the reading list in one simple place. I liked the way you presented the Cisco Press books, visually.

  2. It's an expert-level test. As such, in order to pass you will need to have a large amount of experience and/or supplement anything you lack with study. The questions selected for the exam could come from a very wide variety of sources. Sure, you could find some of the information in multiple locations like in a Cisco Press book or on a blog somewhere. In the end, I recommend that you focus on the blueprint and choose study resources that reinforce target topics.

  3. Thank you very much David
    Is There is any update till now about Exam Topics ??

  4. I think this is one of the most significant information for me. And i’m glad reading your article. Thank for sharing. we also provide ccde training. for more info visit our website.