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CCNA Voice

Official Cert Guide
The Cisco Certified Network Associate Voice (CCNA® Voice) certification is an "associate" level certification in Cisco's certification pyramid.  It confirms the abilities required to perform such jobs as voice network administrator, voice engineer or voice manager.

The Cisco CCNA certification must first be obtained before the CCNA Voice can be achieved (unless you already possess a CCIE certification). 

CCNA Voice 640-461 Test Prerequisites

Valid CCNA or CCIE Certification required.

CCNA Voice Certification Required Exams

Introducing Cisco Voice and Unified Communications Administration (640-461 ICOMM v8.0)

CCNA Voice 640-461 Books and Videos
Command Guide

  1. CCNA Voice 640-461 Official Cert Guide, Premium Edition eBook and Practice Test
  2. CCNA Voice 640-461 Official Cert Guide 
  3. CCNA Voice Portable Command Guide
  4. VoiceCerts.com CCNA Voice Video Compilation
CCNA Voice 640-461 Test Topic Summary

This list can be used to help guide or CCNA Voice training or to develop your own personal CCNA Voice study guide.

Describe the characteristics of a Cisco Unified Communications solution
  1. Describe the Cisco Unified Communications components and their functions 
  2. Describe call signalling and media flows 
  3. Describe quality implications of a VoIP network 
 Provision end users and associated devices
  1. Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express 
  2. Create or modify user accounts for Cisco Unified Communications Manager 
  3. Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI 
  4. Create or modify endpoints for Cisco Unified Communications Manager 
  5. Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI 
  6. Describe how calling privileges function and how calling privileges impact system features 
  7. Create or modify directory numbers 
  8. Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration 
  9. Enable end users for Cisco Unified Presence 
  10. Verify user features are operational 
Configure voice messaging and presence
  1. Describe user creation options for voice messaging 
  2. Create or modify user accounts for Cisco Unity Connection 
  3. Describe Cisco Unified Presence 
  4. Configure Cisco Unified Presence 
 Maintain Cisco Unified Communications system
  1. Generate CDR and CMR reports 
  2. Generate capacity reports 
  3. Generate usage reports 
  4. Generate RTMT reports to monitor system activities 
  5. Monitor voicemail usage 
  6. Remove unassigned directory numbers 
  7. Perform manual system backup 
  8. Provide end user support 
  9. Verify PSTN connectivity 
  10. Define fault domains using information gathered from end user 
  11. Troubleshoot endpoint issues 
  12. Identify voicemail issues and resolve issues related to user mailboxes 
  13. Describe causes and symptoms of call quality issues 
  14. Reset single devices
  15. Describe how to use phone applications
CCNA Voice 640-461 Test Review Questions
CCNA Voice 640-461 Test Additional Resources

2 comments:

  1. UnknownDecember 31, 2014 at 9:35 AM

    As the demand for IT professionals with a strong network background in Telephony & Voice technologies is growing in this era. So, most of the people are interested to obtain this certification. I think it's a great source to help them regarding the test questions.

    ReplyDelete
  2. 2mylabJanuary 18, 2020 at 12:19 AM

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