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Unified Communications for the Small Branch Office

Every now and then I like to go outside of my normal internet haunts and see what I can find related to the CCIE Voice certification. Personally, I try to focus on information that is not heavily covered within the Cisco CCVP certification training - as this tends to be the weaker parts of many CCIE Voice trainees, including my own!

Today, I'm focusing on reviewing Cisco strategies for Unified Communications in the Small Branch Office (SBO) environment.  Be sure to see the "More Information" section that I add to every post so that you can go back to the source and get even more detail than what I can provide here.

Within this space, a very robust offering exists that combines the Cisco Unity Express  and Cisco Unified Call Manager Express products.  The combination of these products co-located on a single ISR router can provide:
  • Routing
  • Security
  • WLAN
  • Call Processing
  • Automated Attendant
  • Interactive Voice Response
  • Time-Card Management

Cisco Unity Express

Cisco Unity Express Video Data Sheet

Cisco Unity Express provides:

* Affordable voice messaging and greeting services for better customer service and employee communications
* Time-card data management with TimeCardView
* Intuitive telephone prompts and a web-based interface for fast, convenient voicemail, autoattendant, and interactive voice response (IVR) administration
* Ability to view, sort, search, and play back voice messages using a Cisco Unified IP Phone display or your email client
* Scalability of up to 24 concurrent voicemail or autoattendant calls and 275 mailboxes

In addition, Survivable Remote Site Voicemail can help deliver and manage voice messages on a central server if the WAN goes down. It also restores them to the central server when the WAN is back online.

Cisco Call Manager Express

Cisco Call Manager Express Video Data Sheet

This solution provides powerful call processing for Cisco Unified IP Phones as part of a converged voice and data solution empowered by a Cisco router. That means you can have the advanced communications capabilities you need to better compete in today's global market.

* Low cost—this full-featured call processing solution is available on the Cisco Integrated Services Router and Cisco Integrated Services Router Generation 2 platforms that deliver a small footprint and are simple to deploy, administer, and maintain
* Comprehensive feature set—innovative key system and small private branch exchange (PBX) capabilities available within feature-rich Cisco IOS software
* Business process transformation—Integration with existing business process applications, such as Customer Relationship Management (CRM), delivered in combination with Cisco Unified CallConnector applications
* Increased employee productivity—users have call control, location, and status of other users with Cisco Unified CallConnector for Microsoft Windows, a presence-based Windows application
* User-specified call handling—users can take advantage of single number reach by extending incoming business calls to mobile or home phones based on rules they specify with Cisco Unified CallConnector Mobility
* Easy installation and changes—an intuitive management interface Cisco Configuration Professional makes moves, adds and changes
* Industry-leading investment protection—The solution designed to support up to 450 users can interoperate with Cisco Unified Communications Manager, and enables planned migration strategies in support of future growth requirements

More Information

Unified Communications for the Small or Autonomous Business Office
Voice and Conferencing for Small Business Offices
Cisco Unified Communications Manager Express

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