SRST Configuration: IP Phone Language Display

Welcome to Part 3 in the SRST configuration series.  In this short entry, we'll look at how to ensure that the most comfortable language for the location is displayed on the user's 7940 and 7960 IP Phones.

Newer models like the 7970 set the locale local to the phone within the User Options web interface, not within SRST.   ( User Options > User Settings > User Locale )

Part 1: Basic SRST Configuration
Part 2: SRST Configuration:  IP Phone Clock, Date, and Time Formats
Part 3: SRST Configuration:  IP Phone Language Display
Part 4: SRST Configuration:  IP Phone Customized System Messages
Part 5: SRST Configuration:  Secondary Dial-Tone
Part 6: SRST Configuration:  Dual and Octo Line Phones

During call manager fallback (SRST), the language displayed (which includes characters sets and spelling conventions) on Cisco 7940 and 7960 IP Phones can be configured by setting a user-locale.  The user-locale country codes follow the ISO-3166 specification.

It's also worth mentioning here that the SRST user-locale setting will affect all users that use that gateway for fallback when the call manager is not reachable.  If there is a need to have additional locales represented during SRST, redundant gateways could serve that purpose.

Within a CUCME environment, the user-locale can be set globally within the telephony-service level, or per ephone-template to get more granular management of this feature.

Sample Configuration

Router(config)# call-manager-fallback
Router(config-cm-fallback)# user-locale ES

The following country codes are available for displays on Cisco IP phone 7940 and 7960:

  • DE: German.
  • DK: Danish.
  • ES: Spanish.
  • FR: French.
  • IT: Italian.
  • JP: Japanese Katakana
  • NL: Dutch.
  • NO: Norwegian.
  • PT: Portuguese.
  • RU: Russian.
  • SE: Swedish.
  • US: United States English (default)
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