Saturday, May 21, 2011

End of Life (EOL): CUCM - Cisco Unified Communications Manager

Updated: 2/23/12
If you would like to get support from Cisco on your CUCM (call manager) servers or get a new software maintenance release, you will need to know where in Cisco's lifecycle process your version of CUCM falls.  There have been some recent changes in End-of-Support status for the CUCM 4.x versions that effect a lot of installations.  So, I've put together the table below for quick reference, but make sure you check the actual announcement and/or your Cisco Rep for an official stance.


Cisco Call Manager (CUCM) EOL Table
VersionEnd-of-SaleLast ShipEnd-of-MaintEnd-of-Support
CUCM 3.2(3) Jan 13, 2006 Apr 13, 2006 Jan 13, 2007 Jan 12, 2009
CUCM 3 July 23, 2007 Oct 21, 2007 July 22, 2008 July 22, 2010
CUCM 4.0 May 15, 2008 Aug 13, 2008 May 15, 2009 May 15, 2011
CUCM 4.1 May 15, 2008 Aug 13, 2008 May 15, 2009 May 31, 2011
CUCM 4.2 May 15, 2008 Aug 13, 2008 May 15, 2009 May 15, 2011
CUCM 4.3 Jan 25, 2011 Apr 25, 2011 Jan 25, 2012 Jan 31, 2014
CUCM 5.0 Jun 30, 2008 Sept 28, 2008 Jun 30, 2009 Jun 30, 2011
CUCM 5.1 Feb 13, 2009 May 14, 2009 Feb 13, 2010 Feb 13, 2012
CUCM 6.0 May 2, 2009 Jul 31, 2009 May 2, 2010 May 1, 2012
CUCM 6.1 Sept 3, 2010 Dec 2, 2010 Sept 3, 2011 Sept 3, 2013
CUCM 7.0 Apr 12, 2010 Jul 11, 2010 Apr 12, 2011 Apr 11, 2013
CUCM 7.1 Jun 22, 2012 Sept 20, 2012 Jun 22, 2013 Jun 30, 2015
CUCMBE 7.1 Oct 6, 2010 Jan 4, 2011 Oct 6, 2011 Oct 31, 2013
CUCM 8.0 Oct 24, 2011 Jan 22, 2012 Oct 23, 2012 Oct 31, 2014

Hardware
The table above references the status of the CUCM software only. You'll want to also consider the support status of the hardware which is running the software. This can vary widely and I'm not going to get into that beyond listing the two announcements below. Just make sure that you consider it.

Cisco MCS 7845-H2 EOL/EOS Announcement
Cisco MCI 7835-H2 EOL/EOS Announcement

Disclaimer
I do not work for or represent Cisco in any way. So, make sure you contact your Cisco sales representative or Cisco directly if you need to get clarification on the status of any of your call manager software versions or the hardware that runs it.

Additional Information
Cisco CUCM End-of-Life and End-of-Sale Notices

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